How Can We Help?
HAVE A QUESTION?
Find answers to some of our commonly asked questions below and please feel free to reach out to our Customer Service line if you need additional help!
01
How Can I Contact Seasonal Paws?
By Email: support@seasonalpaws.co (best method of contact)
By Phone: +1 (720) 605-9727
We're a small team so please allow 24-48 hours for us to respond! We promise to take care of you!
02
What Is Seasonal Paws?
Seasonal Paws was inspired by the love we have for our four legged friends. We rotate collections and sales every season, so if you're interested in something make sure you don't miss out!
03
Where Is My Order?
All of our pieces are handcrafted to order. That means we won't make them until after you've placed your order. Orders are processed within 24 hours from being submitted in our shop and take 7-10 days to finish. We do this because we want each piece to have its own personality, so you'll know this was made just for you! We'll send you an email with tracking information once it's shipped.
04
How Much Is Shipping?
Shipping is a flat rate of £5.95 for orders below £35. Anything over £35 ships FREE!
05
How Can I Cancel My Order and What Is Your Refund Policy?
You can cancel your order by emailing us at support@seasonalpaws.co. We have a 30 days no questions asked refund policy, so your satisfaction is 100% guaranteed!
06
What Is Your Jewelry Made Out Of?
All of our jewelry is made with high quality, non-allergenic metals such as stainless steel, sterling silver, or rhodium plated zinc alloy. Every product page will have the specifics.